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Our Commitment to Your Privacy
We care about your privacy and are committed to protecting your personal information. This policy explains how we collect, use, share, and store your data in accordance with the Privacy Act 1988 (Cth), including the most recent 2024 amendments.
What We Collect
We collect the information you provide when you interact with us—this might include your name, email, phone number, shipping address, payment details, or any messages you send us. We also collect data automatically through cookies and similar technologies to help us understand how you use our site.
Why We Collect It
We use your information to:
We only collect what we need and don’t sell your data.
Third-Party Services
We use platforms like Shopify to host our store and tools like Google Analytics and Klaviyo for marketing and insights. These trusted partners help us run our business smoothly. They may store and process your information overseas, but only under strict agreements that protect your privacy.
Cookies and Tracking
Cookies help us understand what’s working and what’s not. They let us offer you a better experience, remember your preferences, and show you more relevant content. You can turn cookies off in your browser settings.
Marketing Emails and SMS
If you’ve subscribed, we may send you updates, offers, and product news by email or SMS. These messages are only sent with your consent, and you can opt out at any time by clicking the unsubscribe link in our emails or replying 'STOP' to SMS messages.
Automated Decisions
We sometimes use automated tools to help improve your experience with us. For example, these tools may recommend products you might like, trigger emails if you’ve left something in your cart, or personalise offers based on what you've browsed or purchased.
These decisions are made using software that looks at your interactions with our site and helps us respond in a more tailored way. In some cases, these systems may use artificial intelligence (AI) or machine learning to make those decisions smarter over time.
You can contact us any time to ask how these systems work or how they might affect your experience.
Cross-Border Data Handling
Some of our partners, such as website hosts, email providers, payment processors, and analytics tools, are located overseas. This means your information may be stored or processed outside Australia (for example, in the US, Europe, or other countries with strong privacy protections).
We only work with service providers who meet high standards for data protection and who are contractually required to handle your information in line with Australian privacy laws.
Children’s Privacy
While our site and products aren’t intended for children, we’re committed to doing our part to protect young people’s data. We’ll be aligning with the upcoming Children’s Online Privacy Code and will promptly delete any children’s information collected without proper consent.
Your Rights You have the right to:
Analytics
We use Google Analytics to collect, monitor and analyse information (log data) that your browser sends whenever you visit our site. This log data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics by downloading and installing the Google Analytics opt-out browser add-on extension for your web browser. In order to function, the opt-out extension must be able to load and execute properly on your browser. Updates to your browser or operating system may affect the functionality of the opt-out extension.
Data Security
We take the security of your data seriously. We use secure systems and trusted partners to protect your information from misuse, unauthorised access, or loss.
Anti-Doxxing
We’re committed to creating a respectful, safe community. We don’t allow any use of our platforms to share personal information in harmful or malicious ways.
Links to Other Sites
Our website may contain links to other websites. We’re not responsible for their content or privacy practices, so we recommend reading their privacy policies too.
Changes to This Policy
Sometimes, we need to update this policy to reflect changes in the law or how we operate. We’ll always post the latest version here, and your continued use of our site means you’re okay with any changes.
Get in Touch
If you have any questions or if you’d like to access or update your info, just reach out:
hello@imbibeliving.com
IMBIBE Living
9B/11 Banksia Drive, Byron Bay NSW 2481 Australia
