FREE AU SHIPPING FOR ORDERS OVER $50.

FREE AU SHIPPING FOR ORDERS OVER $50.

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Shipping & Delivery

Shipping & Delivery


Processing times
We aim to dispatch orders the next working day after an order is received, but generally ask to allow 2 business days for orders to be dispatched. During sale events and new launches, there may be a slightly longer processing time. All orders are hand-picked and packed with love from Byron Bay, Australia. Once your order has been placed you will receive an order confirmation email. Upon despatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email our friendly Customer Care at hello@imbibeliving.com

How much does shipping cost?
All domestic orders over AU$50 after discount are eligible for free shipping. For domestic orders, we use Australia Post. Please enter your address at checkout for an accurate shipping fee.

International orders, including to New Zealand, are being shopped via DHL Express; international shipping rates are calculated at checkout.

Do you ship globally?
Yes, we ship all over the world, except to Spain and Russia. We apologise for any inconvenience this may cause.

How long will my order take to arrive?
Once dispatched, domestic orders (within Australia) will take anywhere from 1 to 5 business days, and up to 10 business days if you’re regional. International orders will take anywhere from 7-14 business days. The delivery timeframes are not a guarantee as courier movements are out of our control.


Will I have to pay for customs fees?
International packages are all shipped via DHL Express Post. Please note that your country MAY charge taxes on your orders that we cannot be held responsible for. Neither IMBIBE, nor DHL Express are able to calculate these local delivery charges, hence these will have to paid separately by the customer. If you are unsure, please check your country’s tax and import restrictions before ordering. If you refuse a shipment from IMBIBE, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.

Will my parcel be left on my doorstep?
You can add special delivery instructions at checkout if you like to your parcel to be left at your door if you are not home, e.g. "Leave at front door." This means you accept the risk of goods being left at the premises without your signature. Please note, we won't be liable for any lost, stolen or damaged deliveries that result from your requests. Parcels less than 500g, however, are delivered through authority to leave by default.

What happens when I entered the wrong delivery information?

Please email us ASAP at hello@imbibeliving.com

What if my package goes missing?
Please email us ASAP at hello@imbibeliving.com


Returns


Do you offer returns?
If your product arrived damaged or faulty, please submit a return request to hello@imbibeliving.com outlining the primary reason for the return. Please have your sales invoice and order number at hand. Our Customer Care team will get back to you with next steps. Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount.


Can I return for change of mind?
We want you to be satisfied with your IMBIBE purchase, however, we do not offer refunds for change of mind. If you believe that you have purchased the wrong item, please submit a return request to hello@imbibeliving.com outlining the reason for the return. Our Customer Care team will get back to you as soon as possible.

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