FREE SHIPPING ON ORDERS OVER $50 AUD + FLAT RATE INT’L SHIPPING

0

Your Cart is Empty

Shipping & Delivery


Processing times
We aim to dispatch orders the next working day after an order is received, but generally ask to allow 2 business days for orders to be dispatched. During sale events and new launches, there may be a slightly longer processing time. All orders are hand-picked and packed with love from Byron Bay, Australia. Once your order has been placed you will receive an order confirmation email. Upon despatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email our friendly Customer Care at hello@imbibeliving.com

How much does shipping cost?
All domestic orders over AU$50 after discount are eligible for free shipping. For domestic orders, we use Fastway Couriers. For PO Boxes, Parcel Lockers, Express Post (Domestic) and other areas not yet serviced by Fastway, we use Australia Post.
International orders, including to New Zealand, are being shopped via DHL Express; we offer a flat rate of AU$20.

Do you ship globally?
Yes, we ship all over the world, except to Spain and Russia. We apologise for any inconvenience this may cause.

How long will my order take to arrive?
Once dispatched, domestic orders (within Australia) will take anywhere from 1 to 5 business days, and up to 10 business days if you’re regional. International orders will take anywhere from 7-14 business days. The delivery timeframes are not a guarantee as courier movements are out of our control.


Will I have to pay for customs fees?
International packages are all shipped via DHL Express Post. Please note that your country MAY charge taxes on your orders that we cannot be held responsible for. Neither IMBIBE, nor DHL Express are able to calculate these local delivery charges, hence these will have to paid separately by the customer. If you are unsure, please check your country’s tax and import restrictions before ordering. If you refuse a shipment from IMBIBE, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.

Will my parcel be left on my doorstep?
You can add special delivery instructions at checkout if you like to your parcel to be left at your door if you are not home, e.g. "Leave at front door." This means you accept the risk of goods being left at the premises without your signature. Please note, we won't be liable for any lost, stolen or damaged deliveries that result from your requests. Parcels less than 500g, however, are delivered through authority to leave by default.

Can I collect from the IMBIBE warehouse in Byron?
We’d love you to! We’re at 9/7 Grevillea St Byron Bay NSW 2481 and we’re generally here between 9-5pm. We accept cash or electronic forms of payment.

What happens when I entered the wrong delivery information?
Please email us ASAP at hello@imbibeliving.com

What if my package goes missing?
Please email us ASAP at hello@imbibeliving.com

Returns


Do you offer returns?
If your product arrived damaged or faulty, please submit a return request to hello@imbibeliving.com outlining the primary reason for the return. This must be submitted within 7 days of receiving your product with the sales invoice included in the package. We recommend using tracking as we cannot guarantee a full refund if your product gets lost in the mail. 

Where does the product need to be returned to?
Please return your product to IMBIBE Unit 4/11 Bonanza Drive, Billinudgel NSW 2483 Australia


Can I return for change of mind?
We want you to be satisfied with your IMBIBE purchase, which is why we offer refunds for change of mind, however, your product cannot be more than 10% used/finished and then sent back. If you have changed your mind, please submit a return request to hello@imbibeliving.com outlining the reason for the return, and send your product back your to IMBIBE at your own cost within 7 days of receiving it. We recommend using tracking as we cannot guarantee a full refund if your product gets lost in the mail. Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount.

Please note, our guarantee is in place for customers who purchase directly from IMBIBE website only. Unreasonable and excessive returns may be declined at our complete discretion.