SHIPPING AND DELIVERY FAQS

How do I get free shipping?

All domestic orders above $50 after discount is eligible for free shipping.


Do you ship globally?

Yes, we ship all over the world.

Which shipping carrier is used?

For domestic orders, we use Fastway Couriers as they offer excellent service from our warehouse in Byron Bay. 


For PO Boxes, Parcel Lockers, Express Post (Domestic) and other areas not yet serviced by Fastway, we use Australia Post. 


For international orders, we use DHL Express.


Will I have to pay for customs fees, or that is covered by the shipping fee?

International packages are all shipped via DHL Express Post.Please note that your country MAY charge taxes on your orders that we cannot be held responsible for. We nor DHL Express has no way to calculate these local delivery charges thus you will have to pay this separately. If you are unsure, please check out your country’s tax and import restrictions before ordering.


How long will my order take to arrive?

We aim to dispatch orders on the next working day after an order is received but ask you to allow 2 business days for some orders to be dispatched. Once dispatched, we will send an email with the tracking number for the parcel.  Domestic orders (within Australia) will take anywhere from 1 to 5 business days and up to 10 business days to arrive if you’re regional.  International orders will take anywhere from 7-14 business days.  The delivery timeframes we give are not a guarantee, as the courier movements are out of our control.


How can I track my order?

When your order has left the warehouse, we will send you a dispatch notification with the tracking information. Please email hello@imbibeliving.com if you haven't received a tracking information after two business days from purchase.


Will my parcel be left on my doorstep?

You can add special delivery instructions at checkout if you like to your parcel to be left at your door if you are not home. E.g. "Leave at front door." This means you accept the risk of goods being left at the premises without your signature. Please note we won't be liable for any lost, stolen or damaged deliveries that result from your requests. Parcels less than 500g, however by default, are delivered through authority to leave.


Can I collect from the IMBIBE warehouse in Byron?

We’d love you to! We’re at 9/7 Grevillea St Byron Bay NSW 2481 and we’re generally here between 9-5pm. We accept cash only for walk-in customers.


What happens when I entered the wrong delivery information?

Please email us ASAP at hello@imbibeliving.com.


What if my package goes missing?

Please email us ASAP at hello@imbibeliving.com.


What is your return policy?

Please see our Return Policy here.


My product arrived damaged who should I contact?

Please email us ASAP at hello@imbibeliving.com.


COME AWAY WITH US