Gosh, 2020?? It’s been a very hard year, I’ve learnt a lot, especially what I can and can’t handle. During our COVID closure, it was really a period where, for everyone, it came down to what you made of it. I’ve learnt you can’t control the situation but can control your response. I really felt the most love, when we closed and then when we reopened. The support from our clients was overwhelming. That was definitely my most successful, defining moment.